Requests for returns, exchanges or refunds must be made within 7 days of receiving your order.
If you need to return, exchange or refund your order, please read the following instructions carefully:
A change in size
Woops! You make a mistake. We are all human right!? Please insert a note that states which size you would like and we will send you the correct size.
You received the wrong item
No worries, please send a photo of the incorrect item they received to email@example.com and one of our team members will follow up with you.
You received a damaged/faulty item
In this case, you do not need to return the item. The only thing we need you to do is send us a support email (firstname.lastname@example.org) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP
- If you meet the above criteria please shoot us an email to email@example.com.
- We strive to get you the best quality possible, so we'd love to learn from your experience to improve.
- You want a refund/return because you "changed your mind". We make to order and therefore we cannot accept returns with that inquiry.
- You did not get approved prior to you sending your product back.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
Any further questions about our return and refund policy?
Please send us an email at firstname.lastname@example.org and we will help you out to the best of our abilities!