ORDERS OVER $100 SHIP FREE! USE CODE: SHIP2019
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    DO YOU DO REFUNDS, TAKE RETURNS AND EXCHANGES?

    *** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT.***

    Requests for returns, exchanges or refunds must be made within 7 days of receiving your order.

    If you need to return, exchange or refund your order, please read the following instructions carefully:

    • A change in size
      Woops! You make a mistake. We are all human right!? Please insert a note that states which size you would like and we will send you the correct size.
    • You received the wrong item
      No worries, please send a photo of the incorrect item they received to info@jexyrexxie.com and one of our team members will follow up with you.
    • You received a damaged/faulty item
      In this case, you do not need to return the item.  The only thing we need you to do is send us a support email (info@jexyrexxie.com) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP
    • If you meet the above criteria please shoot us an email to info@jexyrexxie.com.
    • We strive to get you the best quality possible, so we'd love to learn from your experience to improve.
    • You want a refund/return because you "changed your mind". We make to order and therefore we cannot accept returns with that inquiry.
    • You did not get approved prior to you sending your product back.
    • The item(s) have been worn or washed
    • The item(s) have been altered in any way
    • The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
    • The item(s) do not have the original tags on them
    • The item(s) were a Final Sale item

    Any further questions about our return and refund policy?
    Please send us an email at info@jexyrexxie.com and we will help you out to the best of our abilities!